Frequently Asked Questions

We hope that you can find the answers that you need by clicking on one of the questions below.  However if you don't, please do contact us at 1-800-606-4863 during business hours or by e-mail at
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
What are my payment choices?
I forgot my password.
I received the wrong product.
Shipping and Returns
Do you ship to my country?
How much is my shipping?
What is the return policy?
When will my order ship?
Privacy Policy
Payment and Billing
What types of payment do you accept?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?